Effective Date: 21-May-2025
Welcome to Syncloud, a cloud-to-cloud transfer service provider operated by Syncloud (“we,” “our,” or “us”) through our website https://syncloud.app.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect several types of information to provide and improve our services:
a. Personal Information
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Name
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Email address
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Contact details
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Billing information (if applicable)
b. Usage Data
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IP address
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Browser type and version
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Pages visited
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Time and date of visits
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Time spent on pages
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Diagnostic data
c. Cloud Storage Information
When you connect your cloud storage accounts (e.g., Google Drive, Dropbox, OneDrive, etc.), we request access via OAuth or similar secure methods. We collect metadata necessary to complete file transfers, such as:
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File and folder names
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File sizes
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Timestamps
We do not access or store your file contents unless explicitly necessary for a transfer operation and with your consent.
2. How We Use Your Information
We use the information we collect to:
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Provide, maintain, and improve our services
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Process file transfers between cloud services
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Communicate with you (e.g., for support or service updates)
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Ensure security and integrity of your data
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Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your personal and file data from unauthorized access, disclosure, alteration, or destruction. Your data is encrypted during transfer using industry-standard protocols.
We do not store your cloud service credentials. All authentications are managed securely via OAuth or other trusted authorization frameworks.
4. Data Retention
We retain your personal data only as long as necessary to provide our services or to comply with legal obligations. Transfer metadata may be retained for audit and diagnostic purposes, but no file contents are stored unless explicitly required and permitted by you.
5. Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
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Service providers helping us operate the platform (under strict confidentiality)
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Legal authorities if required by law or to protect our legal rights
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Third-party tools (e.g., analytics or support services) under GDPR/CCPA-compliant practices
6. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access and review your personal data
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Request correction or deletion of your data
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Object to or restrict certain types of data processing
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Withdraw consent at any time
To exercise these rights, please contact us at privacy@syncloud.app.
7. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance your user experience and analyze usage patterns. You can control cookie settings through your browser.
8. Third-Party Links
Our service may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies independently.
9. Children’s Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and may notify you through email or our website.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Syncloud
Email: privacy@syncloud.app
Website: https://syncloud.app